Troubleshooting

Ensure the merchant accepts contactless. This could be a problem with the terminal – you can report terminal problems to Apple here.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 1665 from your Woolworths mobile (it's a free call)

1300 10 1234 1300 10 1234, option 5 (normal charges apply)

8am to 8pm (AEST), 7 days a week

Closed national public holidays

Check that you have followed the steps correctly here.

If you are still having trouble contact Woolworths via the number on the back of your physical card, you can also visit Apple Pay support for more information.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 1665 from your Woolworths mobile (it's a free call)

1300 10 1234 1300 10 1234, option 5 (normal charges apply)

8am to 8pm (AEST), 7 days a week

Closed national public holidays

Yes.

An internet connection is not required for using Apple Pay in stores.

An internet connection is required for using Apple Pay within apps and websites.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 1665 from your Woolworths mobile (it's a free call)

1300 10 1234 1300 10 1234, option 5 (normal charges apply)

8am to 8pm (AEST), 7 days a week

Closed national public holidays

If the merchant terminal declines, unfortunately, the payment wasn’t successful.

When you see a payment confirmation on your device this confirms that your information has been successfully sent to the merchant terminal, regardless of whether the transaction is successful or declined. You should always wait for the response on the merchant terminal to confirm the payment has been successful.

If you have notifications enabled on the Woolworths Money App, please also use this to determine if payment was successful.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 1665 from your Woolworths mobile (it's a free call)

1300 10 1234 1300 10 1234, option 5 (normal charges apply)

8am to 8pm (AEST), 7 days a week

Closed national public holidays